.sp-wrap{max-width:var(--maxw);margin:0 auto;padding:130px 24px 96px}.sp-top{display:flex;flex-wrap:wrap;align-items:flex-end;justify-content:space-between;gap:14px;margin-bottom:28px}.sp-crumb{font-size:13px;color:var(--text-mute);margin-bottom:6px}.sp-h1{margin:0;font-weight:700;font-size:clamp(26px,4vw,40px);line-height:1.5}.sp-cols{display:flex;flex-wrap:wrap;gap:24px;align-items:flex-start}.sp-cols>.sp-card:first-child,.sp-cols>.sp-stack:first-child{flex:999 1 560px}.sp-cols>aside{flex:1 1 300px;min-width:0;display:flex;flex-direction:column;gap:18px}.sp-card{min-width:0;background:var(--card);border:1px solid var(--line-soft);border-radius:20px;padding:28px}.sp-card h2{margin:0 0 14px;font-size:18px;font-weight:700}.sp-stack{min-width:0;display:flex;flex-direction:column;gap:18px}.sp-tips{margin:0;padding:0 18px 0 0;font-size:14px;line-height:2.1;color:var(--text-soft)}.sp-info{background:var(--accent-soft);border:1px solid var(--line);border-radius:20px;padding:18px 22px;font-size:14px;color:var(--text);line-height:1.9}.sp-muted{margin:0;font-size:14px;color:var(--text-soft)}.sp-note{font-size:13px;color:var(--text-mute)}.sp-form{display:flex;flex-direction:column;gap:22px}.sp-grid2{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:16px}.sp-field{display:flex;flex-direction:column;gap:8px;min-width:0}.sp-field label,.sp-label{font-size:14px;font-weight:600;color:var(--text)}.sp-label--lg{font-size:16px;font-weight:700}.sp-field i{color:#ff7a93;font-style:normal}:root[data-theme=light] .sp-field i{color:#be123c}.sp-input{width:100%;min-height:48px;padding:10px 14px;font:inherit;font-size:15px;color:var(--text);background:var(--bg);border:1px solid var(--line);border-radius:10px}.sp-input::-moz-placeholder{color:var(--text-mute)}.sp-input::placeholder{color:var(--text-mute)}.sp-input:focus{outline:0;border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}.sp-textarea{line-height:2;resize:vertical}.sp-err{font-size:14px;color:#ff7a93}:root[data-theme=light] .sp-err{color:#be123c}.sp-err-box{margin:0;padding:12px 14px;border-radius:10px;background:rgba(239,62,99,.14)}.sp-trap{position:absolute!important;inset-inline-start:0;padding:0;border:0;overflow:hidden;pointer-events:none}.sp-hidden,.sp-trap{width:1px;height:1px;opacity:0}.sp-hidden{position:absolute}.sp-depts{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:10px}.sp-dept{display:flex;flex-direction:column;align-items:flex-start;gap:4px;text-align:right;padding:14px 16px;min-height:76px;border-radius:14px;cursor:pointer;font:inherit;color:var(--text);border:1px solid var(--line);background:transparent;transition:border-color .2s,background .2s,transform .2s}.sp-dept:hover{border-color:var(--accent-text)}.sp-dept b{font-size:15px;font-weight:700}.sp-dept span{font-size:13px;color:var(--text-soft)}.sp-dept.is-on{border-color:var(--accent);background:var(--accent-soft)}.sp-seg{display:flex;gap:6px;padding:4px;background:var(--bg-2);border:1px solid var(--line-soft);border-radius:12px}.sp-seg button{flex:1;height:40px;border:0;border-radius:9px;font:inherit;font-size:14px;cursor:pointer;background:transparent;color:var(--text-soft)}.sp-seg button.is-on{background:var(--accent);color:#fff;font-weight:700}.sp-seg button.is-on.is-urgent{background:#c2361f}.sp-drop{display:flex;flex-direction:column;align-items:center;gap:8px;padding:22px;border:1.5px dashed var(--line);border-radius:12px;background:var(--bg);text-align:center}.sp-drop.is-drag{border-color:var(--accent);background:var(--accent-soft)}.sp-drop-btn{display:flex;align-items:center;gap:12px;background:none;border:0;cursor:pointer;font:inherit;font-size:15px;color:var(--text)}.sp-drop-btn b{color:var(--accent-text)}.sp-drop small{font-size:13px;color:var(--text-mute)}.sp-files{list-style:none;margin:0;padding:0;display:flex;flex-wrap:wrap;gap:8px}.sp-files li{display:flex;align-items:center;gap:8px;padding:7px 10px;font-size:13px;border:1px solid var(--line);border-radius:8px;background:var(--bg)}.sp-files .size{color:var(--text-mute)}.sp-files button{display:grid;place-items:center;border:0;background:none;cursor:pointer;color:#ff7a93}.sp-foot{flex-wrap:wrap;justify-content:space-between;gap:12px;padding-top:14px;border-top:1px solid var(--line-soft)}.sp-done,.sp-foot{display:flex;align-items:center}.sp-done{flex-direction:column;text-align:center;gap:14px;padding:40px 16px}.sp-done-icon{width:64px;height:64px;border-radius:50%;display:grid;place-items:center;font-size:30px;font-weight:800;color:#22c55e;background:rgba(34,197,94,.14);border:1px solid rgba(34,197,94,.4)}:root[data-theme=light] .sp-done-icon{color:#15803d}.sp-done h2{margin:0;font-size:22px;font-weight:700}.sp-done p{margin:0;font-size:15px;color:var(--text-soft);line-height:1.9}.sp-done-actions{display:flex;flex-wrap:wrap;justify-content:center;gap:10px;margin-top:6px}.sp-recent{display:flex;flex-direction:column}.sp-recent a{display:flex;justify-content:space-between;align-items:center;gap:10px;padding:11px 0;border-bottom:1px solid var(--line-soft);color:var(--text);font-size:14px}.sp-recent a:last-child{border-bottom:0}.sp-dot{width:8px;height:8px;margin-inline-end:6px;border-radius:50%;background:#ef3e63}.sp-chip,.sp-dot{display:inline-block}.sp-chip{font-style:normal;font-size:12px;font-weight:600;padding:4px 11px;border-radius:999px;white-space:nowrap}.sp-chip--ok{background:rgba(34,197,94,.16);color:#22c55e}.sp-chip--wait{background:rgba(251,191,36,.16);color:#fbbf24}.sp-chip--off{background:var(--line-soft);color:var(--text-soft)}.sp-chip--role{background:var(--accent-soft);color:var(--accent-text);margin-inline-start:8px}.sp-chip--urgent{background:rgba(239,62,99,.16);color:#ff7a93}:root[data-theme=light] .sp-chip--ok{color:#15803d}:root[data-theme=light] .sp-chip--wait{color:#a16207}:root[data-theme=light] .sp-chip--urgent{color:#be123c}.sp-track-form{display:flex;flex-wrap:wrap;gap:10px}.sp-track-form .sp-input{flex:1 1 220px;width:auto}.sp-status-pill{display:flex;align-items:center;font-size:14px;font-weight:600;padding:0 16px;height:44px;border-radius:999px;border:1px solid var(--line)}.sp-status-pill.is-open{background:rgba(251,191,36,.14);color:#fbbf24}.sp-status-pill.is-answered{background:rgba(34,197,94,.14);color:#22c55e}.sp-status-pill.is-closed{background:var(--line-soft);color:var(--text-soft)}:root[data-theme=light] .sp-status-pill.is-open{color:#a16207}:root[data-theme=light] .sp-status-pill.is-answered{color:#15803d}.sp-thread{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:16px}.sp-msg{background:var(--card);border:1px solid var(--line-soft);border-radius:20px;padding:22px}.sp-msg--admin{background:var(--accent-soft);border-color:var(--line)}.sp-msg-head{display:flex;align-items:center;gap:10px;margin-bottom:12px}.sp-avatar{width:40px;height:40px;border-radius:50%;display:grid;place-items:center;background:var(--line-soft);color:var(--text-soft);font-weight:700;font-size:14px}.sp-avatar--admin{background:var(--accent);color:#fff}.sp-msg-name{font-size:15px;font-weight:700}.sp-you{font-weight:400;margin-inline-start:6px}.sp-msg-time,.sp-you{color:var(--text-mute);font-size:13px}.sp-msg-body{margin:0;font-size:15px;line-height:2;color:var(--text);white-space:pre-wrap}.sp-msg-files{display:flex;flex-wrap:wrap;gap:8px;margin-top:14px}.sp-msg-files a{display:flex;align-items:center;gap:6px;font-size:13px;color:var(--text);padding:8px 12px;border:1px solid var(--line);border-radius:8px;background:var(--bg)}.sp-msg-files span{color:var(--text-mute)}.sp-reply-foot{flex-wrap:wrap;justify-content:space-between;gap:10px}.sp-attach,.sp-reply-foot{display:flex;align-items:center}.sp-attach{gap:6px;min-height:44px;padding:0 4px;background:none;border:0;cursor:pointer;font:inherit;font-size:14px;color:var(--text-soft)}.sp-reply-actions{display:flex;flex-wrap:wrap;gap:8px}.sp-closed{margin:0 0 14px;font-size:15px;color:var(--text-soft)}.sp-dl{margin:0;display:grid;grid-template-columns:auto 1fr;gap:12px 16px;font-size:14px}.sp-dl dt{color:var(--text-mute)}.sp-dl dd{margin:0}@media (max-width:900px){.sp-wrap{padding:108px 20px 72px}.sp-card{padding:22px}}